Contact information

We'd love to hear from you! Whether you have questions about our ceramic cups and saucers, need help tracking an order, or have questions about a return, we're here to help.

📧 Email (Preferred Method)
Email: service@qier.shop
Response Time: We reply to all emails within 24 hours. Please include your order number for faster assistance.

📞 Phone Support
Phone: +1 256-298-8693
Business Hours: Monday through Friday, 9:00 AM – 5:00 PM (Central Time).

📦 Return & Refund Inquiries
If you need to initiate a return or refund request, please contact us via email first to obtain a Return Merchandise Authorization (RMA).
Please refer to our Return & Refund Policy before returning any items.

🏢 U.S. Office & Return Address
(Please use this address ONLY for authorized returns approved by our customer service team)
qier.shop Returns
5065 US Hwy 78 W, Suite A
Oxford, AL 36203
United States
Note: Please ensure you have received prior approval from our support team before shipping any returns, and include your order number inside the package.

🇨🇳 Manufacturing Facility Address (For Internal Reference Only - NO Returns)
If you have specific inquiries regarding product quality or manufacturing, please reach out to us at service@qier.shop. Please do NOT send returns to this address:
Room 202, No. 64-2, Changhong East Road, Baiyun District, Guangzhou, Guangdong Province, 510000, China